🙂 😈
hi ,
yesterday i bought the matching cs42 and aw-560 for my existing waves 85.
I was looking forward to the sound like a little child.
so this morning=wife away, kids away and plug in.
but then the subwoofer doesn't work, i fiddled around for ages but it doesn't work. called nubert. They want to send me a new one.
I hope it works, because I'm actually delighted with the speakers.
write again how the story ended
greetings markus
Hello!
I've had Nubert loudspeakers for about a year and am very satisfied, but my AW1500 recently had a defect so I complained to Nubert. Such a great way of handling the repair I have to say!!! The part was picked up and was back with me within a few days, fully functional of course!!!
Many thanks!!!!!
complaint :-)
was not really advised only a little patterned whether I can afford it - and then reacted to questions in a different way and a little generously - well but I am one who is looking for good loudspeakers and not human treatment - so I will visit them again and then get more effective advice - and yes I can afford it - hihihi - so small cast and I know there are also days that don't go like this :-) - and don't be put off I'm sure these are weld class boxes :-)
Good morning, "grgas"!
We would be happy to contact you with a complaint like this and ask you when you were with us and who "did not advise you properly". Unfortunately, you have not left an e-mail address. Perhaps you could get in touch again and contact me.
If it weren't for the countless guestbook entries reporting a different way of dealing with our customers, if I didn't see the opposite myself every day...
But I don't want to pretend that everything is perfect with us. Yes, our employees also have "bad days", and we also have the odd bad consultation. Nevertheless, we will take your criticism as an opportunity to reconsider whether we have some catching up to do. I hope you will still be a satisfied nuHörer and that you will receive the advice and service you require next time.
Roland Spiegler
Since I switched from the NuBox 681 to the NuWave 35, I somehow only listen to classical music instead of rock ... what would happen to the NuVero 4 then? Maybe only angelic singing ... 😂 :O 😱
Hello, dear Nubert team!
I have to take up the cudgels for you on the basis of the two "complaint" entries listed one after the other.
I can't share these opinions at all!!! Nubert delivers virtually overnight, ALWAYS! I have had several speakers here for testing and can therefore say that with good reason! The return shipment takes place without grumbling and grumbling and also the transfer/refund of the money!!!
What can Nubert do that the banks take so long to transfer money? Of course Nubert doesn't ship until the money has been received. But: Who does it differently?
Apart from that, you can also pay by credit card, in which case delivery is always the next day!!!
And to the Berliners: Nubert has a RETURN RIGHT of 4 WEEKS!!! There's no way it's worth driving almost 600km!!! For 150km of gas money you can easily finance the shipping costs for several speakers and still have the advantage of testing the selected speakers in your OWN ROOM, on your OWN SYSTEM.
What more could you want?
Well, the holiday story is annoying, but 3 Berliners could also notice the "mistake" that ONE Nubert employee may have made (or at least is said to have made).
So, I had to get that out, because Nubert is being blamed for things that are nobody's fault...
By the way, I was one of the last customers of the NuWave series BEFORE the price was reduced and Nubert refunded the difference to the promotional price WITHOUT REQUEST. That's what I call fairness and service!!!
Hello dear Nubert team,
Ordered on Sunday - delivered on Tuesday.
Yes, that's fast. But....
This is just the pleasant beginning.
There's more to come...
Packaging - top
Workmanship ( real wood veneer ) - very clean.
Sound - very good.
I am glad to have tried the speakers.
You have a new customer!
Also many thanks for the nice mail contact.
MfG
Thomas Hondrich
I ordered NuLine32 online on Sunday, received the invoice on Monday afternoon and paid immediately via online banking, but on Tuesday evening there was still no shipping notification in my email inbox, so the shipment will arrive on Thursday at the earliest. The hotline was no longer available at 19:10 (there are supposed to be people who work longer than 16:00). To be honest, I know this better from other online retailers. Especially as Nubert only relies on direct sales, which is precisely why I would have expected more...
Now some (many) will think, what does the guy want, shouldn't be so petty. but if you know how it could be... For example: just last week I received my goods in the same constellation within 3 days from a well-known electronics mail order company (with 3 letters), i.e. ordered on Sunday, paid on Monday and received the parcel on Tuesday.
But I suspect it's due to S.-Gmünder Sparkasse, which, like many other savings banks in Germany, holds back incoming transfers for 2-3 days, for whatever reason. Perhaps there is hidden potential for improvements in sales??? i dunno
But maybe I'm just too spoiled by the speed & service of "...." and the "...".
(Please no advertising / admin)
Well, what the heck, I'll be patient for a few more days, it's just a pity that my good NAD now has to wait further for new speakers q.q
Hello "Daniel G."!
As you can see in the next entry, we can usually deliver at lightning speed. (The entry is guaranteed to be genuine!!!). With a selection of well over 100 different. By the way, this is not so easy. Due to many negative experiences, we can only deliver goods paid for in advance after receipt of payment. And that can take a few days (depending on the bank). A quick call to our hotline (which is still available for 2 hours after 4 pm) or an e-mail to us would have clarified this situation for you. But we are also working on being even faster in the future with new payment systems. We very much hope that you will at least be satisfied with the sound of our products. Perhaps we are lucky and you have been an enthusiastic Nubert listener for many, many years and can forgive us a few days of waiting time afterwards...?
Ladies and Gentlemen of Nubert
With this mail I would like to express my displeasure
what it is in my opinion
with your ?customer friendliness?
is all about !
About 2 weeks ago, on recommendation ,
on your homepage, I called your main store in
Schwäbisch Gmünd to arrange a hearing appointment for myself
two friends to arrange a listening appointment.
I told your employee that we were from Berlin
and would like to make an appointment.
Your employee asked me when we wanted to come
and at what time.
I told him that we wanted to come on Saturday 01.11.2008
at about 12.00 noon.
Your employee replied that there were no appointments on
no appointments but he would be open until 16.00.
So 3 potential customers traveled 570 km to
Schwäbisch Gmünd on 01.11.2008,
and stood full of anticipation in front of the
closed store, as it was a public holiday.
And I think we should thank you for that
thank you !!!
THANK YOU VERY MUCH !!!
I think that customer friendliness
to tell a local and foreigner
that it is a public holiday on that day to suggest an
suggest an alternative date.
After 1200 kilometers driven, about 150 ? poorer,
all that remains for me and my friends is the realization
that they don't have much to do with the much praised
much praised customer friendliness.
With so much advertising that you offer
extraordinary service and friendliness,
that none of your competitors can match, it's quite sad.
sad.
It was precisely this argument that prompted us to
us to take a closer look at your loudspeakers for the purpose
and listen to them!
Now we are smarter again about what advertising
and reality mean!
Many thanks for your efforts
The 3 Berliners
Dear "3 Berliners"!
We can understand your displeasure very well and at the moment there is nothing else to do but to express our sincere apologies that our employee did not realize the upcoming holiday at the moment of the telephone call with you. That's bad, but unfortunately it's human nature. Perhaps he realized it afterwards? If so, he was certainly hoping that you would see the reference to the public holiday in the calendar and, if in doubt, ask again or realize the public holiday rest at the latest on the journey. On our website, however, we had a notice right at the top that we were closed on November 1st!
As I said, we are very sorry - the colleague should have "switched gears" better in his head, but now we can't change it. To deny us customer friendliness across the board because of this - we don't think that's fair.
Dear Nubert team!
I am the owner of a 381 Nubox surround set.
I really only have one thing to say: Please don't change anything !!!
mfg 😉
😬
I'm already quite spoiled by my ***** ***, but the NuBox 991 sub always makes me grin when it comes to home theater. The poor neighbors!
What this sub achieves - respect! Super clean and abysmal - and without the slightest effort, it seems.
A very clear recommendation.
**admin**
Dear Mr. Pluta
Please excuse the fact that we had to make the name of the comparison boxes unrecognizable,
Greetings, admin
